Order Execution Policy

This Order Execution Policy explains how Cashela handles and executes the instructions ("orders") you place through our platform, including payments, money transfers, foreign-exchange conversions and, where offered, crypto-asset transactions. It applies to all customers and to every service where you instruct us to move or convert value.

When we execute an order we take all reasonable steps to obtain the best overall outcome for you, taking into account the relevant execution factors. "Best" does not mean the lowest price on every single transaction, but the best balance of price, cost, speed, likelihood of execution and reliability given the nature of your order.

The main factors we weigh when executing an order are: the total price and cost to you (including our fees and any provider spread), the speed and likelihood of execution and settlement, the size and nature of the order, the payment method and destination, and any specific instruction you give us.

The relative importance of these factors depends on your status as a customer, the characteristics of the order, the currencies or assets involved and the providers and market conditions available at the time. Where you give a specific instruction, we execute the order in line with that instruction to the extent we reasonably can.

Cashela routes orders through a network of licensed banking, payment, FX and (where applicable) crypto-asset providers. We select and monitor these providers on the basis of factors such as price, reliability, coverage, settlement speed, regulatory standing and operational resilience, and we may route a given order to whichever provider offers the best overall result at that time.

Orders are handled promptly and in the sequence in which they are received, subject to validation, compliance screening and available funds. We may aggregate, split or delay an order where doing so is necessary to complete it, to manage risk, or to comply with legal and regulatory requirements. We will tell you if an order cannot be executed.

The price of an FX or crypto-asset conversion reflects a market rate plus a margin, and applicable fees are disclosed to you before you confirm the order. Once you confirm, the order is executed on the terms shown. Rates can move between quotation and execution; where a quoted rate has a validity window, that window is displayed to you.

Execution and settlement times vary by service, currency, corridor, provider and destination, and may be affected by cut-off times, banking hours, holidays and additional checks. We aim to execute promptly but do not guarantee a specific settlement time unless expressly stated for a particular service.

We monitor the quality of our execution and the performance of our providers on an ongoing basis and review this policy periodically and whenever a material change occurs. Where we identify a way to improve outcomes for customers, we adjust our routing and provider arrangements accordingly.