Cashela
Trust & Safety

Report fraud or suspicious activity

If something looks wrong, tell us right away. Our security team reviews every report.

  1. 1. Do not proceed

    Never share codes, passwords or one-time PINs. If a request feels off, stop and verify.

  2. 2. Gather the details

    Note dates, amounts, transaction IDs and any messages or contacts involved.

  3. 3. Report it to us

    Send the details to our security team or use the contact form — we respond fast.

Report suspicious activity
Give us as much detail as you can — it helps our security team act faster.
Your report goes to our security team. By submitting you agree to our Privacy Notice.

Contact the security team

Email our dedicated security channel with the details, or open a case through the contact form.

security@cashela.com

If you believe your account or money is at immediate risk, contact support right away and change your password.